At Tech Zone, customer satisfaction is our top priority. We are committed to providing genuine, high-quality laptops and accessories. If you are not completely satisfied with your purchase, we offer a 7-Day Return Policy under the following terms.
7-Day Return Policy
You may return your product within 7 days of receiving it if:
- The item is defective or damaged upon arrival.
- You received the wrong product.
- The product has a verified hardware issue.
Return Conditions
To be eligible for a return:
- The product must be returned within 7 days of delivery.
- It must be in its original condition with all accessories, manuals, and packaging.
- The original invoice or proof of purchase must be provided.
- Products with physical damage caused by misuse, drops, liquid damage, or unauthorized repairs are not eligible for return.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval status.
- If approved, your refund will be processed within 5–7 business days using the original payment method whenever possible.
Exchanges
If your laptop has a verified manufacturing defect within the return period, we will replace it with the same model (subject to stock availability) or offer a suitable alternative.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Tech Zone Computers
23-A, First Floor, Hafeez Center, Lahore, Pakistan
WhatsApp: +92 313 6264690
We appreciate your trust in Tech Zone and are committed to providing the best products and customer service.